All you need to know about eHarmony: Test reports, experiences, tips and advice on eHarmony in the UK.

eHarmony is a popular and internationally respected matchmaking service. Unlike a casual dating site, eHarmony promises to match you with carefully selected (via complex algorithm) singles, looking for true love and commitment. Compatibility is guaranteed, and as such, success rates are relatively very high indeed.

eHarmony’s members in the UK have an average age which is a fair bit higher than that on less serious dating portals (roughly double that of Tinder members, for example). The aim of this site is to find someone to settle down with, and possibly even marry, and as such it is most popular with people in the late 30’s.

eHarmony has already forged a powerful and reliable reputation in the UK, and its founder Neil Clark Warren is probably the only dating site owner who is also something of a household name. Previously a psychologist and relationship advice specialist, Warren set up eHarmony with the intention to provide a sincere relationship platform for the populous. The site has been criticised for its lack of inclusivity, but as for overall reputability, they don’t get much better than this site.

When it comes to getting people together and even getting married, eHarmony really is on the top of the pile of mainstream dating sites. Their success partly comes down to the commitment of their members, who have to jump through plenty of hoops just to sign up.

You cannot use eHarmony.co.uk without first registering and setting up a profile. And that means going all the way - there’s no quick and easy version of this site to give you a taster, you really do have to complete the full, lengthy personality test before even getting a glimpse of any other members.

While you can use the site without first paying, there’s not much point in signing up to this platform unless you’re interested and able to hand over the money for a membership. Once you’re sure the site is the right one for you, you can sign up for a full membership and reap the benefits.

If you don’t want to pay straight away for eHarmony, you can still complete the questionnaire, see your matches and set up your profile, but your ability to use the site will be very limited without a paid membership. For example, you won’t be able to see the photos of any of your matches, or send your own messages to anyone - and if you can’t see or get in touch with those selected as compatible, it seems unlikely love is going to blossom!

You can pay for all eHarmony memberships with either a credit card or Paypal.

You can use PayPal as an alternative payment message on eHarmony UK.

There is no official customer service number for eHarmony. However, members can get in touch via an online contact form.

eHarmony.co.uk does not offer any sort of trial subscription. The minimum amount of time you can sign up for is six months, meaning you really do need to be committed to finding love online in order to use the service. eHarmony occasional has a promotion: the eHarmony free communication weekends. While these may sound like a great love-in, the reality of the situation is a bit disappointing, allowing curious potential paying members the ability to ‘unlock’ one free message, after having to jump through all sorts of hoops and sending pre-written messages. This special day is not really much different from the regular day-to-day running of the site for non-paying members, as you still won’t be able to see photos or have any real and meaningful communication with your matches.

The secret to success on eHarmony really all comes down to the quality and depth of your profile. Really allow yourself a decent amount of time to answer every question, and think carefully about your answers. Pick a good profile picture, and make sure your profile shows off your best and most interesting side. Once you’ve done this, you can jump in the deep end and start firing off messages - no need to be shy, as everyone’s in the same boat!

Everyone on eHarmony is looking for the same thing, and the algorithm used means the best matches get delivered to you daily. As such, it’s fair to say the chances of success on this portal are relatively very high, and lots of people have found their perfect partner via eHarmony.

If you’ve given a wrong answer while taking the (lengthy) questionnaire, you can skip back via the ‘oops!’ button on the bottom of each question. Your personal details and search criteria can be easily changed in your settings tab, but if you want to completely re-take the personality test, you have to contact customer services, and even then there is no guarantee they’ll say yes.

You’ll be pleased to hear that the costly nature of eHarmony can easily be softened with a promotional code, coupon or discount voucher, of which there are thankfully many. The eHarmony website itself offers a promotional code, which brings the price down a touch, but only applies if you sign up for a full year’s membership. You can actually get a 3 month membership via a gift voucher, which might actually be a great way to trial the site: and coupon sites such as Groupon sometimes feature promotions with eHarmony. Few people actually pay the full price in the end, so keep your eyes peeled for ways to make things cheaper!

The eHarmony price structure is a bit up and down, and depends on promotions and the length of the subscription.

• 12 month membership: £12.95 per month
• 6 month membership: £19.95 per month
• 3 month membership: £22.95 per month

Unlike most dating sites, there seem to be almost no fakes on eHarmony. While there are almost certainly some out there, they don’t come up on any reports we’ve seen, and we believe it is mainly due to the company’s sensible practice of making the registration process lengthy and thorough, and the price reliably high. There are, however, a fair number of fake-looking profiles, most probably run by people who aren’t paying members.

There don’t seem to be the usual tell-tale signs of fake profiles on eHarmony. However, if you want to weed out the non-paying members, you can specifically request a personal message from a member. If they only write in pre-written eHarmony messages, you can safely assume they aren’t a fully paid member of the site.

eHarmony have apps for Android, Windows and Apple phones, and they clearly went to a lot of trouble to make it as effective as possible. The eHarmony app isn’t trying to compete with industry leaders like Tinder, but instead offers almost everything the website does when you’re on the go.

All you have to do in order to cancel your eHarmony subscription is to deactivate auto renewals in your eHarmony account. Simply follow the instructions in the account settings, and click the ‘billing’ tab, where you’ll see a ‘cancel my subscription’ option. If you cancel within three days of signing up, you can even get a full refund.

It’s easy to delete your eHarmony account. On the ‘billing’ page mentioned before, you can simply click the ‘close my account’ option. Make sure you’ve canceled your subscription too, though, as otherwise you may be liable for payments.

Have you received the “We're sorry – we are unable to find the right type of people for you” message? If this popped up after you completed the personality test, you are far from alone. As many as 20% of potential members find themselves rejected from this site, and while it may seem harsh, it could actually be saving you time and money if the site isn’t for you. While eHarmony are hesitant to admit it, there are two factors which are regularly cited as being the reason for rejection by the site: being depressed, and being homosexual. Indeed, eHarmony were taken to court over the latter reason, leading them to set up a site specifically for gay members. While being homosexual is almost certainly going to interfere with your chances of marrying a hetero partner, it seems rather unnecessarily cruel to reject people for suffering from depression. Nobody is completely sure about all the reasons why people get rejected, but it has been suggested that factors regarding religion and attitudes to monogamy may play a part, leading to some people criticising the site for its stance on inclusivity.